Governance & SLA Bottleneck Telemetry

Read-Only Telemetry

Continuous operational telemetry: review stage turnaround times, SLA adherence rankings, and audit logs.

AWAnalytics Focus: Aris Winandi (VP of Operations & Finance)•Executive Lens: SLA Bottlenecks, Department Rankings & Review Turnaround Times

Target SLA: ≥ 90.0%

Average Cycle Time

0.0 Days 18% MoM

Benchmark: ≤ 3.0 days target

SLA Adherence Rate

0.0%+1.8% delta

Threshold requirement: ≥ 90.0%

Active Bottlenecks

0 StageIT Sec (3.9d)

3.9d avg vs 1.5d threshold

Zero-Touch Automation

0.0%0 runs

Automated sweeps without manual triage

Throughput & Breach Wave

6-week continuous throughput wave vs. breach contour

Volume Breached 90% SLA

W39 (Curr)•Total: 125•On-Time: 118

7 breached(94.4% SLA)

Trailing 6 weeks operational flow647 total sign-offs resolved

Review Stage Cycle Times & Bottlenecks

Average duration spent at each sign-off tier

Target: ≤1.5d / stage

Stage 1: Line Manager

-0.2d0.5d

Stage 2: IT Security & Architecture

+1.1d3.9d

Stage 3: Procurement & Finance

-0.4d1.4d

Stage 4: Legal & Regulatory

+0.3d2.8d

Departmental SLA Adherence Ranking

Comparative efficiency, processed volume, and month-over-month trajectory

Department	Processed	Avg Cycle	SLA Adherence	MoM Trajectory	Status
People Operations (HR) HR-OPS	142	0.4 days	98.2%	+12%	healthy
Finance & Accounts Payable FIN-AP	318	1.2 days	94.5%	+6%	healthy
Legal & Corporate Compliance LEG-COMP	87	2.8 days	89.1%	-4%	warning
IT Security & Architecture IT-SEC	204	3.9 days	82.4%	-15%	critical

Real-Time Audit & Decision Stream

Immutable log of recent automated sweeps and multi-tier sign-off decisions

Live Stream Active

Event ID	Timestamp	Request Title	Signer / Actor	Action Taken	SLA Turnaround
EVT-89201	29 Sep 2026 17:42	Vendor Procurement — PT Maju Sejahtera	Aris Winandi (Approver)	Approved Step 3	On-Time (1.4h)
EVT-89198	29 Sep 2026 16:10	Elevated IT Access Grant — DB Replica	Automated Rule Engine	SLA Warning Dispatched	Threshold <3h
EVT-89192	29 Sep 2026 14:05	Bi-Annual IT Access Audit (ISO27001)	Scheduled Sweep Routine	Automated Evidence Gathered	Zero-Touch (12ms)
EVT-89185	29 Sep 2026 11:30	Software License — Datadog APM	Dewi Lestari (Finance)	Budget Verification Signed	On-Time (4.1h)